How To Contact Customer Service For Amazon

Hopefully, you won't accept any problems with anything that you order from Amazon.com. With that said, accidents and mistakes happen, and you may go stuck in an unfortunate state of affairs where your order is uncannily belatedly or doesn't go far at all, or it arrives broken, defective, or with parts missing.

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Whatever the issue, you're going to want to get in impact with Amazon'south customer service department.

To contact Amazon past phone:

The easiest way to contact Amazon'south customer service department is by using their toll-complimentary phone number at 1-888-280-4331. If yous demand the personal touch, feel free to telephone call and speak to a representative. If you want a more efficient mode to solve your problem, employ Amazon's guided contact procedure.

To contact Amazon using their guided customer service procedure:

Sign into your Amazon account and click Help on the correct bill of fare.
Click Contact Us.
Enter the details of your problem.
Choose from Electronic mail, Phone, or Chat as a method of resolving your issue.
Based on your selection, click Send Email, Telephone call Me Now, or First Chat to deal with a customer service representative.

Need a bit more item nearly how this procedure works? Read our step-by-step guide (with pictures) below.

Detailed instructions for contacting Amazon using the guided customer service process

1. Sign in to Amazon.

Go to www.amazon.com and log in (if you lot haven't already).

2. Get help from Amazon.

Scroll to the bottom of the screen and click Help in the right-paw menu.

Amazon help button

iii. Contact Amazon.

Motion your mouse cursor over "Need More than Assistance?" and click Contact U.s.. Y'all may be prompted to log in (once more) when you practise this; you tin click Skip Sign In to skip this step, but past logging in, they volition have your data ready when you contact them.

Amazon contact button

4. Explain your problem, and choose a method to send your upshot written report.

The adjacent screen lets yous specify information that will requite the customer service squad a quick overview of your trouble so that they can help y'all solve it faster. You don't take to fill in all of the data hither, but the more than you lot do, the meliorate customer service can help yous.

Amazon guided customer service

Starting time upward is the "What Tin We Aid You With?" department. Click the buttons hither to explain the type of product or service that y'all need help with: an lodge, one of Amazon'southward unique products, downloadable digital content, or something else. Note that depending on which one you lot choose, you may get dissimilar sub-options. For example, if your problem is with An Society I Placed (as it is in the screenshot here), y'all tin search for and select the specific club that you're having a problem with.

Next is "Tell U.s. More about Your Effect." You can click the drop-down menus here to select details about exactly what kind of trouble you're having with the product or service y'all've selected. Again, based on what you lot chose in the to a higher place section, you will have different sub-options. For example, you may specify that the problem with your order is with the item itself, the sub-problem being that the item or some of its parts were missing, and the further sub-problem being that the entire item was missing from the package.

Once you have filled in enough information in the in a higher place options, the "How Would Y'all like to Contact Us?" options will go available. Sometimes, depending on the options you've chosen, they will suggest a specific mode to contact their customer service department. Regardless, click one to start the contact process.

v. If y'all selected electronic mail, enter boosted information and send an email.

If you choose to contact Amazon customer service by clicking Email, you'll see this screen.

Contact Amazon by email

Click Edit Items or Details to go back to the previous screen if you entered whatsoever information incorrectly. Otherwise, click in the box that says "Enter Additional Information" and blazon in a more detailed explanation of the problem. Depending on the data you've already given about your problem, you may become a hint every bit to what to put here.

When you're finished, click Send Email.

6. If you selected phone, have Amazon call you lot.

If yous choose to contact Amazon customer service by clicking Phone, you'll run across this screen.

Contact Amazon by phone

Click Edit Items or Details to go back to the previous screen if yous entered any information incorrectly. Otherwise, click the drop-down menu labelled "Country" and select what country you're calling from, click in the boxes marked "Your Number" and type in your telephone number, and then click Phone call Me Now. An Amazon customer service representative should call the phone number that you lot entered shortly, and they will walk you through solving the problem.

7. If you selected chat, begin your chat with the representative.

If you choose to contact Amazon customer service by clicking Chat, yous'll meet this screen pop up.

Amazon chat window

Click in the field marked "Name" and type in your name, click in the field marked "Email" and type in the email accost that you use for your account, and then click in the field marked "How Tin can We Help You Today?" and type in a more than detailed caption of the problem. Then click First Chat to brainstorm sending quick messages dorsum and forth with a client service representative to piece of work out the problem.

four Amazon customer service tips

Though at that place are stories hither and at that place on the Cyberspace from disgruntled Amazon customers who retrieve they were treated poorly past Amazon's client service team, the general consensus is that Amazon's client service department is really ane of the all-time ones among today'southward large Internet-based companies, with an overall customer satisfaction rating of around 87%, which is far better than some of its competitors such every bit eBay.com, which has a notoriously lax attitude towards client service.

With that said, there are a few things you tin can do to brand your encounter with Amazon's client service section run as smoothly as possible, should y'all always detect yourself needing to contact them.

i. Employ the guided contact process from the start – it makes everyone's lives easier.

As we said above, calling Amazon'due south toll-free customer service number may be the fastest way to make it touch with the client service department, just it'southward definitely non the nigh efficient manner. Past logging in and using the guided contact process, the customer service representative will have all the data they need about you to assistance fix your problem correct in front of them when you go far affect.

2. Provide as much information every bit possible, and be as detailed in your explanations as you lot possibly tin.

Post-obit the above point, provide equally many details virtually your problem equally possible as you become through the guided contact process. It volition aid the customer service representative that you connect with narrow downwardly your trouble and offer a solution more readily.

iii. Be patient and courteous with the customer service representatives.

We know it's hard to stay at-home when something's not right, but remember that the client service department isn't the source of your problem; information technology'southward the shipping partitioning, the courier service, or the tertiary-party seller (if yous bought from one). Staying connected and non losing your temper is the only manner you're going to help the customer service representative make things right.

4. If y'all bought from a third-political party seller, contact them too.

You may actually want to contact the seller commencement, before you try to contact a customer service co-operative. The seller may be able to explain the problem, or at to the lowest degree give y'all data that you tin provide to a customer service representative to aid them help y'all ready your trouble.

And that'southward how you contact Amazon customer service. Remember that Amazon wants to help you lot solve your problems – their reputation is staked on information technology! If the outcome you're having is a safety business organization, consider reading our article on how to stay condom while using Amazon.